Systems Integration Services and Support

"Concentrate your Energy and hoard your strength." (Sun Tzu, The Art of War)

Focus and efficiency are elusive when the terrain is rough and erratic. Knowing where you are and where you want go sounds easy - at Interactive Technologies, we know that it is not. Plotting a course through diverse computing platforms, applications, user profiles and network configurations requires a structured approach, an informed assessment of all the variables and alternatives, and creative integration of the elements into efficient solutions.

As a means to optimizing your IT, computing and networking strategies and operations, Interactive Technologies offers a number of services, including:

    Consulting Services

Interactive Technologies provides Consulting Services and Solutions Development tempered by research, training, experience and up to date expertise covering a broad range of cutting edge technologies and products. Our scope includes your entire organization, objectives and position in the market. We take into consideration a broad range of factors which may impact your "business" case, with intense focus on cost constraints, controls and savings.

    Solutions Development and Systems Integration

Applying best fit technologies, hardware and software platforms and applications from a diversity of leading providers, Interactive Technologies develops unique solutions to meet your specific objectives. Solutions are designed to ensure efficient interoperability of the component elements and to integrate neatly into your existing systems, computing environment and networks.

    Auditing and Analysis of Computing Environment and Network

We'll visit your site(s) and work with whatever information you have to establish an inventory of your existing hardware, applications, configurations, LAN/WAN and other network connections, service level agreements, user profiles and requirements, policies and management tools. We'll look at usage and traffic patterns. We'll study your organization's objectives, resources and constraints, and discuss alternative technologies, directions and options.

    Planning and Design

Careful planning and infrastructure design are key to optimization. Interactive Technologies works with you to determine the best way to achieve your computing and network goals. Following data collection and after agreeing on targeted applications and solutions, we'll plot out an implementation plan replete with deployment schedules and migration strategies that take into consideration hybrid platforms and special user accommodations.

    Implementation

Installation and implementation plans are developed in close cooperation with your IT staff and supporting teams. We consider all of the angles and ensure that all work is accomplished professionally and on schedule.

    Technical Support and Maintenance Services

Interactive Technologies provides cost effective technical support and maintenance services designed to enhance quality of support and ease the burden on your in house technical staff. Maintenance issues and problem solving are addressed, as well as preventive measures and procedures. Our approach takes into consideration the diverse mixture of operating systems, network components, applications, and users that coexist in computing environments that continue to evolve and change. Services under this venue include Support and Maintenance Plan development; Network Management; End-to-End Security Management; Fault Tolerance, Back Up and Recovery; Server Maintenance and Health Monitoring; Software Assistance; Next-Day Response to System Emergencies; and On-Site Work Schedules.

Interactive Technologies understands your IT issues and the business drivers behind them. We deliver on commitments and take pride in our work.